Shipping policy

Shipping Policy

Welcome to RAWVOLUTION! We're proud to offer fresh, convenient home delivery of raw pet food throughout Gauteng. This policy outlines everything you need to know about our delivery process to ensure your pet’s meals arrive safely and on time.

Delivery Schedule

We offer weekly home delivery within Gauteng. Enter your area on our website to confirm if you qualify for delivery. For full details and the current delivery schedule, please visit our Delivery Page.

Delivery Fees

  • Johannesburg areas: R150 per delivery (before tax or credits).
  • Centurion, Pretoria, West Rand, parts of East Rand and outlying areas: Delivery fees range from R150 up to R450 (before tax or credits), depending on location.

Order Deadlines

To ensure timely delivery, please submit your order before the designated deadline for your area. Deadlines are based on your area’s default delivery day and can be found on our website.

Orders placed after the deadline cannot be guaranteed, especially during holidays. Please review our Holiday Delivery Schedule when ordering near public holidays.

Adding to Your Order or Cancelling

We understand that plans can change. If you need to update or cancel your order, please email orders@rawvolution.co.za before your area’s order deadline.

Adding Items

  • We can collect payment over the phone, or
  • Send you an invoice to complete payment online.

Additional payment must be received before we can process your updated order.

Cancellations

Orders may be cancelled up to 48 business hours (between 8:00 AM and 4:00 PM) before delivery.

Cancellations made less than 48 hours before delivery may be subject to a 15% restocking fee.

Payments

We accept Visa and MasterCard. Please ensure your billing address matches the details on file with your bank to avoid delays.

If a payment is declined, the charge may temporarily appear in your transaction history but should be removed by your bank within a few days.

Out-of-Stock Items & Refunds

If an item in your order is unavailable, we will issue a refund to your original payment method.

Refunds typically appear within 3–7 business days. Please refer to our Refund Policy for full details.

Delivery Notifications

On the day of delivery, you will receive:

  • An estimated delivery time in the morning
  • A confirmation once your order has been delivered

Notifications may be sent via email and/or SMS.

Receiving Your Order

Homes with Accessible Front Doors

  • Deliveries will be left outside your door, even if no one is home.
  • If you are not present, we recommend leaving a cooler outside for the driver.
  • Please ensure the cooler is large enough to hold your full order.
  • Drivers cannot enter homes or pack items into freezers.

Apartments or Condominiums

  • Please provide entry codes and a phone number in the order notes.
  • The driver will attempt to contact you to gain access.
  • If access is granted, the order will be left outside your unit or with the concierge (please confirm acceptance beforehand).
  • If the driver cannot reach you or gain access, delivery cannot be completed.

If delivery cannot be completed, our team will contact you to reschedule or arrange a refund.

Important Information

  • Include delivery instructions and entry codes in the “Notes” section of your order.
  • Ensure safe and legal parking is available for the driver.

Our Commitment

RAWVOLUTION strives to provide a reliable and positive delivery experience.

We are not responsible for deliveries that are damaged, thawed, lost, or stolen when left unattended or with a concierge.

If you have any concerns about your delivery, please contact us, we are always happy to help.